Libraries Struggle Following Baker & Taylor Collapse

Libraries often face acquisition challenges, but recent events have created especially dire circumstances for many across the United States. In October of last year, the print wholesaler Baker & Taylor announced it would be shutting down all operations. This company had long been a crucial part of many libraries’ collection development, supplying a wide range of materials in large quantities. In the months leading up to the collapse, many of these same institutions apparently reported ongoing issues with software, shipments, and customer service.

This company served thousands of libraries nationwide, and its dissolution has created a notable vacuum for other vendors to fill. Unsurprisingly, Amazon is attempting to step in, given its history as a distributor and its ability to enter nearly any market it chooses. Ingram has also moved quickly to fill the gap left by B&T’s absence. While libraries appreciate the immediate support, many have raised concerns about becoming dependent on a single, potentially monopolistic vendor. 

Libraries benefit greatly from having options among publishers and distributors. A variety of materials, policies, and operating systems gives them far more flexibility than they would have under a single vendor.

When one company is responsible for large portions of materials, services, and infrastructure libraries rely on, a single issue can quickly cascade. For example, when Amazon Web Services shut down temporarily, countless students lost access to their course materials on Canvas. These situations aren’t ideal even for the companies absorbing the extra business, as they must process a surge of new clients while still keeping up with the demand of their existing customer base. 

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For some libraries, the challenges go beyond technical problems and the scramble to find new distributors. According to Connecticut Public Radio, the Bristol Public Library is down nearly $40,000 in leasing and preorder fees that were never refunded, despite a complete lack of service from B&T leading to and during its dissolution.

Compounding the issue, there has been no response from any former Baker & Taylor executives or legal representatives, leaving it unclear whether a refund will ever be granted—or even attempted. 

Given the scale and complexity of the problem, there is no single decision, action, or policy change that can resolve it immediately. At its core, the challenge is that libraries often struggle to keep up with new releases due to funding constraints and vendor failures. One meaningful way community members can help is by donating newly released materials when they’re able. 

For those with the capacity to advocate, contacting elected representatives about the need for stronger oversight of monopolized practices can also make a difference. Ensuring a healthier, more competitive marketplace ultimately benefits libraries and the communities they serve. 

Visit www.everylibrary.org to learn more about our work on behalf of libraries. 

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